Sol Baby's Tumblr Sol Baby on Pinterest Sol Baby on Twitter Sol Baby on Facebook
CUSTOMER SERVICE


 

Thank you for visiting our site.

We are located at 124 Pier Avenue in Hermosa Beach, California 90254. Click here for directions. Our phone number is 310-318-3960.

We strive to make your Sol Baby experience as smooth and as fun as possible so please browse our web site and if you have the chance, come visit us in Hermosa Beach.

Please see our policies below and if you have any questions or comments you
can call us directly at 310-318-3960 or email us.

Thanks again for visiting.

Gina & Dave

gift wrapping |phone in orders | in store pick up | product availability | gift certificates | tax | payment options | shipping information | your privacy | returns & exchanges | shipping your return | canceling an order



gift wrapping
All of our packages come wrapped in bright tissue paper and colorful yarn, however, all holiday purchases from November 24th through December 19th totaling $75 or more can be gift wrapped in fun, holiday paper free of charge. A complimentary gift note will be included with your personal message. In the comments section (at the checkout), please state that you would like the free holiday gift wrap offer and give us your message. We’ll get it all prettied up for delivery to the lucky recipient! Unfortunately, gift wrapping is not available on the Aden+Anais swaddle blankets at this time.

phone in orders
Placing an order through our shopping cart is as secure as ordering by phone, but we realize that sometimes you may have questions and want to speak to a real person. Please call us at 310-318-3960 between the hours of 10 am - 6 pm PST. If no one is available to assist you or if it is after hours, please leave a detailed message and we will return the call as soon as possible.

in store pick up
Once ordered, your purchase will be checked against our inventory. As stated below, we make every attempt to keep the inventory availability information on our site current and accurate. Once you receive your confirmation e-mail from Sol Baby, your merchandise is reserved in your name and available for immediate pickup.

For your protection, only you or an authorized user of the credit card used to make the purchase may pick up your merchandise. To ensure convenience, you must bring the credit card used for the purchase, a valid photo ID, and a copy of the confirmation e-mail you received from us. Upon pick up, you will be asked for the following:

• A copy of your confirmation e-mail from Sol Baby
• Proper photo identification (e.g., a state-issued ID or driver's license)
• The credit card used to make your purchase

product availability
We make every attempt to keep the inventory availability information on our site current and accurate. Since we do not buy large quantities of any one particular item—we’re not the Gap here—there may be a situation where an inventory error occurs and the item is no longer available. If an item you have ordered is not available for shipment, we will contact you immediately via the email address on your order. We apologize for the inconvenience. At that point you will be given the option of changing or canceling your order. If the item will be in stock again, you may also choose to accept a later delivery. Please be aware that adding an item to your shopping cart does not "hold" the items for you. Transactions are not considered final until the checkout process has been completed.

top

gift certificates
To purchase a Sol Baby Gift Certificate to email, simply choose the amount, provide YOUR email address and include the recipients full name, email address and an optional gift message within the comments section at checkout. We will email the certificate within one business day, personalized to THEM from YOU!

If you would like your Sol Baby Gift Certificate mailed the old fashioned way, we will be happy to send an extra-specially packaged gift certificate to your recipient. Simply provide YOUR email address and include the recipients full name, address and an optional gift message within the comments section at checkout. We will do our best to send your personalized Sol Baby Gift Certificate within two business days.

top

tax
Purchases shipped to California state residents will be charged 8.25% sales tax.

top

payment options
We accept Visa, Mastercard, American Express and Paypal online or by phone. Please include a daytime telephone number in case there are questions regarding your order.

top

shipping information
Most orders ship within 1-2 business days after we receive it. Orders are not processed on weekends or holidays. Sol Baby uses USPS Priority Mail. Please allow 3-5 business days from the date your order was placed, although most often you will receive it sooner. If you need it overnight, please contact us for rates.


Our USPS Priority Mail shipment rates within the Continental United States are simple! 

Order Total

Shipping and Handling
$0 - $49.99 $5.00 Flat Rate
$50 + Free

Please note that the Free Shipping offer only applies to orders shipped in the Continental U.S.

To place an order from outside the US, kindly email us. You can also call us at 310-318-3960.  Tell us the items you want, your shipping address, and your credit card information (the number and expiration date is sufficient). We will confirm your order, including shipping, within 24 hours and answer any questions you may have.

Please email us with any questions or concerns about your order. We want you to enjoy your experience so much that that you will tell your friends to shop with us too!

top

your privacy
We here at Sol Baby are committed to protecting your privacy and offering a safe and secure shopping experience. We use the information we collect about you to process orders and to provide a more personalized shopping experience.

We do not sell or share your personal information with any third party.  We use email to communicate with you about your orders. Only with your permission will we email you for any other reason - - e.g. to let you know about special promotions.

We know this is a privilege and not a right...we don't like getting unwanted junk email either. You have the option to decline or approve email communications from us at any time. Just let us know.

For added security, WE DO NOT STORE YOUR CREDIT CARD INFORMATION. You will need to enter your credit card information each time you order.

top

returns and exchanges
We want to make sure you’re 100% satisfied! If you’re not happy with your purchase, it may be returned within 14 days of the date you received the order for a full refund. Kindly email us with the reason and item(s) you’ll be returning. For a complete refund, excluding shipping charges, item(s) must be unused, unwashed, tags attached, and in original saleable condition and packaging.

Please note that if you qualified for free shipping and you are returning that item, the credit amount you will receive back will be the price of the product(s) less the initial shipping charges. What does this mean? If you ordered a t-shirt for $36 and received free shipping and you are returning that item, your form of payment will be credited approximately $31.40, which would be the cost of the item less our initial shipping charge that we covered.

Gifts may be returned for a credit back to purchaser's credit card within 14 days of the date you received the order.

We do not accept returns or exchanges on sale and/or clearance items.

Please include a copy of the original sales receipt and/or packing slip with your return, we will need this information to process your return or exchange.

We take great care in packaging your shipment, but occasionally items are damaged in transit or a flaw was overlooked before we shipped it. Should you receive an item that is flawed, please contact us immediately so that we may arrange for replacement and return shipping of damaged/flawed items.

top

shipping your return
It is always best to send your package back in a method that is trackable or insured. We cannot be responsible for lost or damaged return packages. Returns and/or exchanges are processed within 5 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.

Returns should be sent to:
Sol Baby
Attn: Returns Dept.
124 Pier Ave.
Hermosa Beach, CA 90254

 

canceling an order
If you need to change or cancel your order, please email us right away. We process orders in 1-2 business days and every effort will be made to accommodate your request. You may also reach us by phone at 310-318-3960.

top

 



Major Credit Cards and PayPal accepted

Shop Sol-Baby.com in Complete Confidence.

You are protected by the world class security of Yahoo! Secure Shopping. If there is any way Sol Baby can improve your shopping experience please contact us and let us know. Site design by eliotics.